① Faded/Gray Prints

🔍 Cause: Low contrast settings or dirty printhead
■ Adjust Print Settings
✅ ​​Mobile: Settings > Filter > Increase B/W density
✅ Computer: Print Preferences > Set Density or Halftone Threshold to High
■ Gently clean printhead with alcohol swab (dry 2 mins)

② Partial Text/Blank Sections

🔍 Cause: Obstructed printhead or unsealed cover
✅ ​​Fix:
1. Press cover firmly until click sound
2. Clean printhead grooves (alcohol swab)
3. Test print to check if the issues from text doc or from printer itself: Hold button 5s → 2 beeps

③ Black Streaks

🔍 Cause: Incorrect dithering mode and please enable pattern dithering
✅ ​​Windows: Print Preferences > Halftone > Pattern
✅ Mac: Page Options > Print Effect > Pattern
✅ ​​Mobile: Toggle ON "Dithering" before printing

④ Bluetooth Not Found

✅ Troubleshooting Steps ​​
·Follow Setup Guide: Watch video to know how to install your printer.
·Check Indicator Light: Ensure the printer's status light is not red.  
·Reset printer: Hold the button for 15s until you hear five beeps.

✅ Bluetooth Driver Setup

■ Mac (M-series only):
→ Seach [FlashLabel Pro] on Apple App

■ Windows:
→ Install Windows Bluetooth Driver: https://drive.google.com/drive/u/1/folders/1xRsRsiOk2188TidUjCrO36J9hbE91NAC
→Please ignore any "Driver is unavailable" error messages and proceed with printing directly.
If you are unable to print, please try reconnecting your device or reinstalling the printer drivers.

⑤ USB Keeps Disconnecting

✅ ​​Fix​​:
1. Check for BLUE indicator light

2. Reinstall Driver
Windows: https://drive.google.com/drive/u/1/folders/1WKopQ1_v1Bt6_tARFX_6n_R7vXlGmOin
Macbook: https://drive.google.com/drive/u/1/folders/1UlMoWF64f3ItGwVYzWurLyodVz66oRcg

3. Disconnect other devices that might connect the device

⑥ Wrong Label Size

✅ ​​Fix​​:
1. Set paper size to 4×6 inches
2. Hold button 3s → wait for one beep
3. Adjust physical paper guide width

⑦ Round/Custom Labels Misaligned

✅ ​​Fix​​:
◉ Select "Label with Gaps" in settings
◉ Manually adjust the label width guide to the optimal position
◉ Hold calibration button 3s (1 beep) to run automatic label identification
◉ If you cannot find more printing preferences on your computer, please try changing the opening method or use the "FlashLabel Pro" mobile app for Bluetooth printing.

⑧ Can't Print Color

⚠️ Note: Thermal printers only support B&W printing

✅ ​​Fix​​:
• Use pre-colored label paper
• Contact support for 30% refund option

⑨ If the driver Install Failed, please reinstall the driver via the below google link:

■ Windows:
For Standard Windows (Intel/AMD PCs):
•USB Driver: https://drive.google.com/drive/u/1/folders/1WKopQ1_v1Bt6_tARFX_6n_R7vXlGmOin
•Bluetooth Driver: https://drive.google.com/drive/u/1/folders/1xRsRsiOk2188TidUjCrO36J9hbE91NAC

For Windows on ARM Devices:
If you see the error "Run the 64-bit version of DPinst.exe" while installing a driver, please use the ARM-specific driver below:
• ARM Driver: https://drive.google.com/drive/u/1/folders/1Y9cKrylaghKS4IY0rDBt6h9m1buIkuI4

■ Macbook:
•USB: https://drive.google.com/drive/u/1/folders/1UlMoWF64f3ItGwVYzWurLyodVz66oRcg
•Bluetooth: Download ""Flashlabel Pro"" from the App Store and enable Bluetooth*(Note: Bluetooth printing requires an M-series MacBook from 2020 or later)*

•Other Devices (Chromebook, Raspberry Pi, Linux):Drivers available at: https://nulltonex.com/pages/y813