faq-y813bt-3-Printing Size Issues

⑥ Wrong Orientation / Size

🔍 Cause: Label exported at the wrong size (e.g., 8.5″×11″ or A4 instead of 4×6), or orientation settings not applied.

✅ Fix:
1. Test the printer
·Hold the button for 5 seconds → 2 beeps to print a test page.
·If the test page prints correctly, the issue is with your label file.

2. Check the exported file
·Make sure the label is exported as 4×6 inches (100×150 mm).
·If the platform only allows 8.5″×11″ or A4, manually crop the label before printing.

3. Automatic label identification
·Adjust the paper slot to fit the label width.
·Hold the button for 3 seconds → 1 beep to auto-detect the label size and gap.

4. Manually adjust Windows printer settings
·Go to Settings > Devices > Printers & scanners.
·Select your printer > Manage > Printing preferences.
·Set paper size to 4×6 inches (100×150 mm) and choose the correct orientation.

⑦ How to Crop Incorrectly Exported Label File Size

🔍 Troubleshooting Steps

1. Use FlashLabel Pro for optimized cropping & printing:

✅Mobile / Mac: Search “FlashLabel Pro” in the app store.
✅Windows: Download at https://pro.flashlabel.com/PCDownload/download-EN.html

2. Source files with incorrect export dimensions or that require cropping (PDF):

1)Open the label PDF in Adobe Acrobat Reader DC.
2)Rotate view if needed via View > Rotate View.
3)Go to Edit > Take a Snapshot.
4)Click and drag to select the entire label area.
5)Go to File > Print, confirm preview, then print.

3. How to Add Settings for Printing Round Labels or Other Sizes of Thermal Paper

(1) Microsoft Office Printing: Go to Label Size → More Sizes to customize the width and height.
(2) Browser Printing (Chrome / Edge): If the needed size is unavailable, manually add a custom paper size:
✅Windows: Settings > Bluetooth & devices > Printers & Scanners > Y813BT label > Manage > Printing Preferences > Page Setup > Edit to set width and height.
✅Mac: File > Print > Paper Size > Manage Custom Sizes > New Size to set width and height.
(3) FlashLabel Pro Printing
·Install FlashLabel Pro and tap the printer icon in the top right corner.
·Enable Bluetooth and connect to "Y813BT".
·Import or create a label design.
·For round labels, select "Circle" shape and set the desired diameter before printing.