faq-y813-2-Wrong Label Size, Cropped Labels, or Incorrect Orientation

✅Why is my shipping label printing too small, too large, sideways, or only using part of the label?

The most common cause is that the shipping label was downloaded from the shipping platform in the wrong page size.

For the Y813, the standard shipping label size is: 4 × 6 inches / 100 × 150 mm

When creating or downloading your shipping label from Amazon, eBay, Etsy, Shopify, USPS, UPS, FedEx, or another shipping platform, please select: 4 × 6 in / Thermal Label

Do not select: • 8.5 × 11 in  • Letter Size  • A4  • Full-page shipping label

If you download an 8.5 × 11 in or A4 PDF, the actual shipping label may only occupy part of the page. Printing that file directly can cause the label to appear too small, off-center, cropped, or incorrectly positioned.

Whenever possible, return to the shipping website and re-export or download the label directly in 4 × 6 format instead of trying to resize an 8.5 × 11 file.

Before printing, also check:

• Paper size: 4 × 6 in / 100 × 150 mm • Print orientation • Print preview

• Scale / Fill settings • Auto Crop, if available

When printing from the Pixmate Printer app, preview the label before printing and confirm that the entire shipping label fills the 4 × 6 page correctly.

If the Y813 self-test page prints normally but your shipping label does not, the issue is usually related to the original shipping label file or print settings, rather than the printer itself.