faq-y813-1-Blank Prints, Skipping Labels, or Paper Feeding Issues

✅ Why is my Y813 printing blank labels, skipping labels, or feeding paper incorrectly?

Please check the following:

• Make sure you are using direct thermal labels.

• Load the labels with the printable label side facing up.

• Make sure the printer cover is completely closed.

• Adjust the label width guides so they fit the label properly.

To check whether the printer itself is working correctly, press and hold the Feed button for 3 seconds.

The printer will:

• Flash the blue light once   • Beep once   • Print a self-test page

If the self-test page prints correctly, the printer hardware is working normally. Please check your label file, print settings, app, or computer driver.

✅ Troubleshooting for skipped labels or incorrect paper feeding:

The printer may need to relearn the label size.

1. Load the labels correctly with the printable side facing up.

2. Adjust the label width guides.

3. Press and hold the Feed button for 6 seconds.

4. Release the button after the red light flashes twice and you hear 2 beeps.

This starts Paper Calibration / Label Learning.

If calibration was started accidentally, press and hold the Feed button for 9 seconds. The red light will flash three times, and the printer will beep 3 times to cancel calibration.